I check the call log myself, every day.
I owned rentals before I managed them, and I fired two firms that never called back. So Sam Finch and I opened our own office. A person answers here.
Nora HarlowDesignated broker and co-owner
Our written response times
| Calls to the office | Same business day |
|---|---|
| Missed call | A text back in a minute |
| Emergencies | 24/7, a person answers |
| Owner statements | By the 10th |
| HOA records requests | 5 business daysArizona allows 10 |
Sample times.
Example photo
For rental owners
8% of rent. Nothing while it sits empty.
- Rent collected online, paid out monthly
- Repairs over $400 wait for your OK
- Dated photos of every room, in and out
- Storm checks on empty homes all winter
What it costs
Sample fees| Management | 8%of rent collected |
|---|---|
| While vacant | $0 |
| New lease | Half of one month’s rent |
| Renewal | $200 |
| Setup | $0 |
Example photo
For HOA boards
Your board decides. We do the paperwork.
- Financials by the 15th: budget, reserves, dues
- We get the snow, roof and landscape bids
- Rules applied the same to every owner
- Meeting notices and minutes
- Approve invoices from your phone
For residents
- Emergency: flooding, no heat or sewer backup.
- Smell gas? Get out, then call 911.
- Nov 1 to Apr 1: no overnight street parking.
- Away? Keep the heat at 55 F or higher.
A leak at 7 pm, start to finish
What the resident sees, and what we see.
Example photo
Looking for a home to rent?
See what’s open now and apply online.
Every application is reviewed on the same written standard. Equal Housing Opportunity.
What clients say
Financials arrive the same day every month. The board finally knows where reserves stand.
Our heat went out on a Saturday night in January. Someone answered, and a tech came that night.
Our office
Get directions
| Monday to Friday | 8 am to 5 pm |
|---|---|
| Saturday and Sunday | Closed |
| Emergency line | 24/7 |
Where we manage
What would your home rent for?
A written rent range, and what you’d keep after fees.
On a live site the office gets this by text and email, and you get a confirmation text.
Questions
Are you licensed?
Yes. Harlow & Finch is a licensed Arizona real estate brokerage. Our designated broker is listed with the Arizona Department of Real Estate.
Can you take over from our current manager?
Yes. We follow a written handoff checklist: records, bank accounts, vendor contracts, ledgers and open work orders.
Do you manage short-term rentals?
We focus on long-term rentals and HOAs. We can walk you through Flagstaff’s short-term rental license rules.